Patient Information

Making an Appointment

The Specialist Network’s range of experienced surgeons provide comprehensive patient care for a wide range of conditions.

To request an appointment at the Specialist Network, contact our friendly reception team on (07) 5600 4977. Our specialists strive to see patients in a timely manner. As priority appointment may be given to patients that require urgent care, you may be asked for the reason for your appointment by our team at the time of booking.

Referrals

A valid referral is required for all specialist appointments. GP referrals are valid for 12 months and are usually sent to our practice electronically from GP. Should you have a paper referral, please ensure that you bring this with you to your initial consultation. If you are admitted through the emergency department and require specialist input, the emergency physician will provide the referral. Referrals provided through the emergency department are valid for 3 months.

Your Initial Consultation

Your initial consultation with a specialist at the Specialist Network is typically conducted within our brand new consulting facilities. You may be required to complete some paperwork on your first visit to ensure that we have all necessary information for your care. Our specialists will then conduct a consultation to learn more about your concerns to create a tailored management plan that best suits your needs.

Please bring the following to your initial appointment

  • Medicare Card, DVA and Health Fund card
  • A valid referral
  • Any X-rays and pathology results that may be relevant to your condition

Interpreter Services

If you require interpreter services, or need to use other forms of communication, consider using services such as:

  •  The National Relay Service (NRS) for patients who are deaf www.relayservice.com.au
  • The Translation and Interpreter Service (TIS National) for patients from a non-English speaking background www.tisnational.gov.au
  • Requesting reception to assist with documentation for patients with low literacy levels.

Patient Feedback

Patient feedback allows our practice to provide a better quality service. Please speak to a member of the clinical team, or the administrative staff, if you have suggestions, feedback or are unhappy with the service you have received. We appreciate your right to anonymity, so you may also provide anonymous feedback via our contact form.